Overview
The ELEV8 Inbox centralizes all guest communications, displaying listings and a guest navigation bar. Use this page to filter communications by channel and update action item statuses to manage guest interactions.
Inbox Navigation
Access Inbox Page
Open the ELEV8 application to manage all guest communications. The Inbox page displays all guest communications, categorized by status such as 'All', 'Current', 'Future', 'Past', and 'Inquiry'. Select a category to filter conversations and focus on specific guest groups.
Mark Action Items
Mark action items as finished using the button on the far right to maintain a clear inbox.
Search for Guest
Type a guest's name into the search bar within the Inbox to quickly find specific guest communications or reservation details. The system filters conversations to display matching results, showing messages and associated reservation details.
Filter Communications
Use the filter options to narrow down communications. Select a channel to view messages from that specific source, or choose a status to see conversations requiring action or those that are completed. This allows focus on relevant interactions.
Reservation Details
View Reservation Information
Select a guest's conversation from the main list to understand communication context and access booking details. The right panel displays complete reservation details, including check-in and check-out dates, guest information, and contact details. Toggle between 'Summary', 'Tasks', 'Activity', and 'Upsell' tabs to view different reservation aspects.
Review Conversation History
Select a guest's conversation to view the entire message thread and understand past interaction context. This displays all incoming and outgoing messages, including emails, calls, and internal notes, to track the complete communication history.
Check Activity Log
Navigate to the 'Activity' tab within the reservation details panel after selecting a guest's reservation to monitor all actions and events related to that specific reservation. This tab displays a chronological log of recent activities associated with the booking.