Overview
The listing management system organizes your property documents, standard operating procedures, and supplementary files. Upload and review property documents, configure AI autofill for listing details, and edit or add listing rules and files to enhance your property's information.
Document Management
Upload Property Document
Upload property documents to provide the AI with information for answering guest queries. Navigate to the "Autofill with AI" page, find the "Property Documents" section, select "Choose File" to locate your document, and then select "Upload" to add it.
Review Uploaded Documents
Verify the accuracy and relevance of your uploaded documents to ensure the AI provides correct information. On the "Autofill with AI" page, review the "Property Documents" list. Select the eye icon next to each document to view its content and confirm its suitability.
AI Document Reliance
The AI bases its responses directly on your uploaded documents. Review the conversation analysis to confirm the specific information the AI uses.
Remove Property Document
Remove outdated or incorrect property documents to maintain an accurate information base for the AI. On the "Autofill with AI" page, locate the "Property Documents" section. Find the document to remove and select the trash can icon next to it.
AI Autofill Configuration
Autofill Property Details
Populate your listing's details quickly by using the AI to extract information from your uploaded documents. On the "Autofill with AI" page, after uploading relevant documents, select the "Auto-fill Property Details" button. The AI processes the documents and suggests details for your listing.
Copy Listing Data
Populate your current listing with data from another listing to streamline setup for similar properties. On the "Autofill with AI" page, select "Copy data from Listing" to import details from an existing property.
SOP Management
Edit Guest Issue SOPs
Ensure consistent guest management by editing the Standard Operating Procedures (SOPs) for handling guest issues. On the SOPs page, modify the text fields for each issue type to update instructions for situations like maintenance emergencies or cleanliness complaints.
Add Listing Rules
Define clear expectations for guests and guide AI communications by adding specific rules for your listing. On the SOPs page, locate the 'Rules' section and enter your desired listing rules into the text field.
Save SOP Changes
Apply modifications to your Standard Operating Procedures (SOPs) and listing rules by saving your changes. After making edits on the SOPs page, select the "Save Changes" button to confirm and store your updates.
File Management
Add Listing File
Provide additional resources for your listing by adding new files to the file management section. On the "Files" page, select the "Add File" button to upload a new document.
View Listing Files
Access and review supplementary documents for your listing by viewing the listing files. On the "Files" page, inspect the table to see a list of all uploaded files, including their names and any associated notes.