Overview
Create automated guest communication sequences that trigger based on defined events and requirements. Configure journey properties, add various message types, and use AI to personalize guest interactions.
Journey Initialization
Access Journeys Page
To manage your automated guest communication flows, select 'Journeys' from the left navigation menu. This displays all existing journeys, their statuses, steps, triggers, and associated properties.
Start New Journey
To begin creating a new automated guest communication flow, select 'Start from scratch' on the Journeys page. This opens the journey creation interface to define your new communication sequence.
Journey Configuration
Name New Journey
To identify your journey, enter a descriptive name in the designated field. This allows for easy recognition and management, for example, 'New Guest Welcome' or 'Pre-Arrival Information'.
Select Properties
To define which properties this journey applies to, choose the relevant properties from the available options. This ensures the journey's automation is active only for your selected properties.
Set Trigger Event
To define when the journey should start, select a trigger event from the right-side panel. This allows the journey to initiate automatically when a specific event occurs. Options include 'New Booking', 'Check-in Day', 'Check-out Day', or other guest-based, conversational, reservation-based, or event-based triggers. Enable 'Trigger as soon as possible with no delay' for immediate activation upon the trigger event.
Requirement Definition
Add Journey Requirement
To ensure the journey only proceeds under specific conditions, add a condition to the journey requirements. This defines criteria that must be met for a particular path within the journey to be taken.
Choose Requirement Condition
To specify the exact criteria for a journey requirement, choose a condition type from the dropdown. This allows you to select a specific condition, such as 'Guest has not responded to last message', that determines if the journey continues.
Save Requirement Condition
To apply the chosen condition to the journey, select 'Save Condition'. This confirms and stores the defined requirement, making it active for your journey.
Content Creation
Add Message Step
To include a communication point in your journey, add a new step and select 'Send message' as the action. This allows you to send automated messages to guests at specific points in their journey.
Select Smart Directive Message Type
To leverage AI for message generation, select 'Smart Directive' as the message type in the message configuration. This allows ElevAI to craft messages based on your input, saving you time and effort.
Enable AI Context Checking
To ensure AI-generated messages are appropriate and relevant, toggle on 'AI Context Checking' or 'Enable Context Checking' in the message step configuration. This prevents the AI from sending messages that are out of context, maintaining professional communication.
AI Context Check
Always enable AI Context Checking to prevent ElevAI from sending messages that are irrelevant or out of context for your guests.
Configure Upsell Variables
To personalize upsell messages with dynamic information, set up variables like 'Discount percentage', 'Number of nights available', 'Total discount amount', 'Total price before discount', and 'Total price after discount' within your message step. This allows you to include specific booking or discount details directly in your messages.
AI Assistance
Initiate AI Build
To use AI to automatically construct a journey, select the 'Build with AI' button on the Journeys page. This initiates the AI-driven journey creation process, helping you quickly set up complex communication flows.
Describe Desired Journey to AI
To guide the AI in building your journey, enter a description of your desired journey in the provided text field. This allows you to provide instructions for the AI to generate the journey steps and content according to your specifications.