Overview
Automate guest communication end-to-end with AI-powered flows called Journeys. Use Journeys as automated templates to manage existing flows, monitor their status and triggers, and create new ones manually or with AI assistance.
Manage Your Journeys
Access the Journeys Page
Navigate to the Journeys page to manage all your automated guest communication flows. This central location allows you to view and control every AI-powered communication template.
Review Your Journey List
View all your automated communication journeys on the Journeys page. This provides an overview of each flow, including its name, current status, number of steps, the event that triggers it, and the properties it applies to.
Understand Journey Status
Determine the operational status of any journey by checking its 'Status' column. This allows you to confirm if a communication flow is 'Active' and running, or 'Inactive' and paused.
Identify Journey Triggers
Understand what initiates each automated communication journey by reviewing the 'Trigger' column. This helps you recognize the specific event, such as a new booking, inquiry received, check-out day, or check-in day, that starts the communication flow.
Create New Journeys
Organize Journeys with Groups
Create a new journey group to categorize multiple automated communication flows. This allows you to manage related journeys together, such as grouping all your upsell messages into one folder for better organization.
Group Journeys Effectively
Use 'New Group' to organize related journeys, like all your upsell messages, into a single folder. This keeps your dashboard clean and manageable.
Build Journeys with AI Assistance
Build a new automated communication flow using AI assistance to create it quickly. Leverage AI to streamline the creation process for your new journey.
Build Journeys Manually
Build a new automated communication flow from scratch to design a fully customized journey. This gives you complete control over every detail without AI guidance.
Modify Existing Journeys
Edit a Journey
Edit an existing journey to modify its details or steps. Update and refine your automated communication flows as needed.
Duplicate a Journey
Duplicate an existing journey to create a copy of an automated communication flow. Use an existing journey as a template to quickly create similar journeys, saving time and effort.
Delete a Journey
Delete an existing journey to remove an automated communication flow that is no longer required. Keep your list of journeys organized and free from outdated or unused flows.