Overview
The Review Hub centralizes guest review management from all your online travel agencies. Use AI to summarize guest feedback and generate host responses, streamlining your review process. Access guest reviews, create AI-assisted host reviews and replies, and configure automation settings for review posting and responses.
Access and Manage Reviews
Access the Review Hub
Open the Review Hub to bring all your guest reviews from various Online Travel Agencies into one location. This central dashboard allows you to view aggregated guest reviews, AI-powered summaries, and tools for writing host reviews and replies.
View Guest Feedback
Examine guest reviews to understand feedback and monitor review statuses. Access essential details for each review, including guest information, property, booking channel, checkout date, rating, and a stay report, to gain a complete understanding of guest experiences.
Automate Your Review Process
Enable Review Automation
Activate Review Automation to utilize AI for managing your reviews. This feature allows the system to automatically generate and post host reviews and replies to guest reviews, making your review management more efficient.
Customize Review Language and Tone
Set the desired review language and tone for AI-generated reviews. This ensures all automated communications match your preferred style, whether balanced, gentle, or data-driven, and are delivered in the correct language.
Configure Auto-Post Reviews
Set up auto-post settings to automatically submit host reviews to platforms like Airbnb. This saves time and ensures timely feedback for guests by enabling the system to generate and post reviews based on your operational data.
Quick Auto-Post Setup
Enable auto-posting directly from the banner on the main Review Hub page without navigating through settings.
Set Reply Automation Delays
Define reply automation delays to control when AI-generated replies are posted to guest reviews. Specify a time period after a review is detected before an automated reply is published, allowing for review and potential manual adjustments.
Generate Host Reviews
Initiate a Host Review
Start the process of providing feedback for your guests. This action opens the review interface, enabling you to begin drafting or generating a review for a guest whose review is due.
Generate AI Host Review Draft
Create a draft host review quickly using AI, based on guest stay data. This provides an AI-generated summary of the guest's visit, incorporating operational records like cleaning and adherence to house rules, to reduce your drafting time.
Edit and Submit Host Review
Finalize and publish your feedback for a guest. Refine the AI-generated draft, adjust ratings for cleanliness, communication, and house rules, add relevant tags, and then submit the complete review to the booking platform.