Problem | Check |
|---|---|
Test Connection fails | Check the Hotel ID or Hotel Code for typos. |
Mapping tab is greyed out | Run Test Connection & Next first; Mapping unlocks only after a successful test. |
Booking.com Pricing Type can't be selected | It unlocks after the connection test passes. |
A channel shows a warning or "0/1 Active" | Open the account with Check and review its status and mapping. |
Listings aren't syncing | Make sure every listing is mapped: the account row shows how many listings are mapped. |
Still stuck | Contact support from Settings → Contact Support with the channel name and the account title. |
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