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Troubleshooting

A team member can't see a listing, cleaning or task. Check two things on their profile (Manage Users → pencil): that they're assigned to that listing, and that their role has View switched on for that module under User Role → Permissions.

I changed permissions but nothing happened. Permission changes apply when the person signs in again. Ask them to sign out and back in, on the web and in Elev8 Go.

A cleaner doesn't appear when I assign a cleaning. They need a housekeeping role (Housekeeping or Housekeeping Manager) and must be assigned to that listing.

Team member isn't getting WhatsApp notifications. Check their Phone/WhatsApp Number includes the country code (for example 62… or 41…), and that their role has the right alerts on under Permissions → Notifications.

Attendance is empty. Check-ins come from the Elev8 Go app. Make sure your team checks in there at the start and end of each shift.