Elev8 AI didn't reply to a guest. Check in this order: the ElevAI switch on that conversation; a schedule on the property that covers that time and guest type; whether the answer is in the property information or SOPs; whether Defer Behavior is set to Do not respond. → Elev8 AI
A scheduled message wasn't sent. Look for an ElevAI skipped card in the conversation and click Why was this skipped? Elev8 AI holds back messages that repeat something the guest just got. → Inbox
Elev8 AI gave a wrong answer. Click Why this answer? under it, fix the source (property information, SOP or journey message), then use Test Elev8 AI. → Elev8 AI
Elev8 AI stopped replying to an upset guest. That's on purpose when Stop Responding When Sentiment Turns Negative is on. Reply yourself, then switch ElevAI back on for that guest. → Elev8 AI
A team member doesn't get WhatsApp notifications. Check their phone number has the country code, and their role's Notifications permissions. → Members