Steps run in order, top to bottom, after the trigger fires. Click Add Step and choose one of eight step types.
Group | Step | What it does | Settings |
|---|---|---|---|
Flow | Send Message | Sends a message to the guest | Channel: OTA Inbox or WhatsApp (only if connected). Message type: Smart Directive or Smart Template (see below) |
Flow | Wait for Time | Pauses the journey | Time Delay: days, hours and minutes, or wait until a specific time. Until Condition Met: pauses until a guest-, reservation- or event-based trigger fires |
Logic | If / Else | Splits the journey in two | Set conditions; steps in the True Branch run when they are met, steps in the False Branch when they are not |
Logic | Hard Requirement | Checks conditions before the journey continues | Set conditions |
Actions | Pause Auto Response | Stops Elev8 AI from replying to this guest | None |
Actions | Start Auto Response | Turns Elev8 AI replies back on for this guest | None |
Actions | Create Action Item | Creates a to-do for your team | Category and a Notification Message describing what to do |
Actions | Create Reservation Note | Adds a note to the reservation | Set in the right panel |
Example: Pause Auto Response + Create Action Item is a good way to hand an upset guest to a human: the AI stops replying and your team gets a task.