Am I on the Elev8 Channel Manager or a third-party PMS? If Elev8 replaced your previous system and manages your Booking.com and Airbnb connections, you're on the Channel Manager. If you still create reservations in Smoobu, Guesty, Hostaway or Beds24, etc then you're on a third-party PMS. Unsure? Ask support. → Getting Started
Where do I block a room or change availability? On the Channel Manager, in the Cockpit: set availability to 0 or create a Manual Block. With a third-party PMS, in your PMS. → Cockpit
Why can't I change availability in the Booking.com extranet? On the Channel Manager, Elev8 manages that channel. Make the change in Elev8 and it reaches Booking.com from there. → Getting Started
Why don't my new bookings appear in my old system? On the Channel Manager, they aren't supposed to: bookings arrive directly in Elev8. With a third-party PMS, they appear in your PMS first and then in Elev8; if they don't reach Elev8, contact support. → Getting Started
Where do I create a direct booking? On the Channel Manager, in the Cockpit: drag across the dates and fill in the reservation. With a third-party PMS, in your PMS; Elev8 imports it automatically. → Cockpit