Go to Upsells in the left menu.
Click Create Upsell and pick the type: Vehicle Rental, Airport Transport, Private Chef, Spa, Activity, Late Check-out, Early Check-in, Mid-stay Cleaning, Office Equipment, Baby, Pet or Miscellaneous. The type decides what Elev8 does automatically once the guest pays (see What each upsell type does).
Fill in the steps below, clicking Next between them, and save on the last step.
The number of steps depends on the type. Late Check-out has three (Details, Checkouts, Additional Setting); most others have two (Details, Additional Setting).
Step 1: Details
Name: what the guest sees, for example "Sleep in: late check-out until 13:00".
Internal or External Upsell (some types): Internal means the guest orders and pays in Elev8. External sends the guest to another website, for example a tour operator's booking page.
Description: sell the benefit in two or three short lines. Click a variable to personalise it:
<guest_first_name>,<guest_last_name>,<listing_name>.YouTube Links: optional video, for example of the spa or the car.
Internal Notes: for your team only. Handy for telling similar upsells apart, for example by city.
Pricing: a Display name for the price line, the Unit Price basis (for example Flat fee or Per Person) and the Price.
Currency: the currency the guest pays in. Use the same currency as your Stripe account.
Add order to Housekeeping Preparation (some types): adds paid orders to your team's preparation list, for example for a welcome basket.
Service Hours (some types): the daily window guests can book in, for example 07:00–13:00.
Add Users to Receive Notification: the team members who get a message when an order comes in.
Tax and service: optional percentages added to the price.
Step 2: Checkouts (Late Check-out and Early Check-in)
Set up the packages guests choose from, each with a price. For example, for early check-in:
1 hour · USD 6 per person
2 hours · USD 12 per person
Guests see these under Available Packages, tap Select on one, can add a note, and see the subtotal, tax and total before they pay.
Tip: for late check-out and early check-in, a flat price per package usually reads better than a price per person.
Last step: Additional Setting
Availability
Always Available: guests can order anytime, and pay straight away.
By Request: guests ask first; you confirm before they pay.
Show Upsell (optional): show the offer only when certain conditions are met. Without rules, every guest sees it.
Hide Upsell (optional): hide the offer under certain conditions. Hide rules win over Show rules.
To add a rule, click Add trigger, pick a condition, set the value and click Add:
Condition | Example |
|---|---|
Time before Check-in | Show airport transfer until 1 day before arrival |
Time before Check-out | Hide late check-out less than 1 day before departure |
Booking Status | Show mid-stay cleaning only once the guest has checked in |
Guest Count | Show the family package only for 3+ guests |
Length of Stay | Show mid-stay cleaning only for stays of 5+ nights |
Related Upsell | Show a picnic basket only to guests who booked the romantic package |
With several rules, use the When dropdown to choose how they combine, for example Any Condition is Met.
Choose the listings
You choose upsells per listing, in the listing's Guest Guide settings:
Go to Property and click Guest Guide Settings on the property's row.
Open the Upsell Assigned tab.
Click + Add Upsell, pick the upsells for this listing (search if you have many), and click Add Upsell.
Drag the handles to set the order guests see them in. Click the bin to remove one.
Same upsells on many listings? Click the import icon next to + Add Upsell, choose Import Upsell from Listing, pick a listing that's already set up, and click Copy. Or use Setup Templates.
The Listings column on the Upsells page shows how many listings offer each upsell. Need the same offer at different prices per area? Click the copy icon to duplicate it, add an internal note (for example the city), and change the price.