Go to Settings → Conversation. These settings apply to every guest conversation Elev8 AI handles.
Configs: different rules for different properties
The dropdown at the top shows the active config. default applies to every property that isn't in another config. To give a group of properties different rules (for example a different contact person or language for one city), choose New Config from the dropdown.
Defer Behavior
What Elev8 AI says when it can't solve the guest's issue:
Option | The guest hears something like |
|---|---|
Defer to host | "…the host will assist once they're back online…" |
Defer to team | "…I'll have to check with the team…" |
Embody host | "…I will check and get back to you…" |
Share direct contact | "…please contact the host at…" |
Do not respond | Nothing. The guest waits for you. |
In every case, you take over the conversation. Use Do not respond with care: the guest gets no reply until your team answers.
Direct Contact
A name and phone number Elev8 AI gives guests in an emergency that needs immediate attention, for example Lukas Meier, +41 79 000 00 00. Fill this in; it's the guest's lifeline at 2 am.
Use Signature
Switch on to add a sign-off to the end of every Elev8 AI message, for example "– Lukas & the Alpenblick team".
Conversation Closing
Yes: Elev8 AI can let a conversation end naturally, for example it won't answer a guest's final "Thanks!".
No: Elev8 AI always sends the last message.
Language
Whichever language the guest is using (recommended for international guests), or
Always respond in: one fixed language.
Stop Responding When Sentiment Turns Negative
When this is on and a guest gets upset, Elev8 AI stops replying, and an Action Needed item appears so you can take over. Make sure your notifications are set up so you hear about it. To let the AI answer that guest again, switch the ElevAI toggle back on in the Inbox.
Message Delay
Elev8 AI waits a random number of minutes between Min Delay and Max Delay before replying, so answers feel human. Set both to 0 to reply right away.
Customize Tone (optional)
Elev8 AI is already friendly and hospitable. To adjust it, add short instructions, for example "Use 'du' with German-speaking guests. Keep replies under 80 words. No emojis." Test after every change (Step 4).
Click Save Settings at the bottom.