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You are here: Review Hub (Beta)

Read a review and the AI reply

Click View to see:

  • the guest's review with the overall score and each category the channel uses (for Booking.com: value, cleanliness, location, comfort, facilities and staff), with Translate;

  • the Overall Stay Report;

  • the AI Reply to Guest Review, written in that channel's format, for example Booking.com's management-response format, with Translate.

Tip: reply to every review, good and bad, within a few days. Future guests read your replies as much as the reviews. And always double check the reply draft before posting the review publicly.