Skip to main content
You are here: Troubleshooting & FAQ

Bookings, calendar and channels

The questions we hear most, with the fastest fix. Each answer names the page with the full details.

A new booking isn't showing. Click Sync Reservation on the Reservations page.

How do I add a booking by hand, or block dates? In the Cockpit, drag on the listing's row from the right half of the arrival day to the left half of the departure day, then choose New Reservation or Manual Block. → Cockpit

A price change didn't reach Airbnb or Booking.com. Check the override covered the right listings, rate plans and weekdays (unticked days aren't changed), then check the channel connection. → Cockpit

Some days are closed and I don't know why. Switch the Cockpit display to Stop Sell, Closed To Arrival or Min Stay, and check Cut off time and Max Days Advance under Property Settings. → Property

Same-day bookings stop too early. Check Cut off time and the property's time zone under Property Settings. → Property