Problem | Check |
|---|---|
The journey didn't run | Is it Active? Is the reservation's property selected under All Properties? Are the Requirements met? |
A message wasn't sent | Is context checking on? Elev8 AI may have judged the message didn't fit the conversation. Look for an ElevAI skipped card in the Inbox. |
WhatsApp isn't offered as a channel | WhatsApp Business must be connected under Settings → Integrations. |
The guest got the message at the wrong time | Check the trigger's before / on / after setting, the exact time, and any Wait for Time step. |
Elev8 AI stopped replying to a guest | A Pause Auto Response step ran. Add Start Auto Response later in the journey, or turn replies back on from the Inbox. |
Branch went the wrong way | Check whether the conditions use All or Any. |
A door code is missing | Check that the room's smart lock is Online under Rooms & Rates → Smart Lock. |
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