My logo looks blurry or cut off. Use a PNG with a transparent background, about 50 pixels high and under 2 MB, then check the Preview before you click Update.
The website address is taken. Click Check after typing the address. If it's taken, try adding the town or -stays, or use your own domain.
My website shows wrong details or photos. The site uses your property details. Update them under Property → Property Informations, then click Sync to website.
A guest says the promo code doesn't work. Check, in this order:
Is the code Active?
Is today inside its booking window, and the guest's check-in inside its stay window?
Is the guest booking on the right channel (website or widget)?
Are the guest's room types included?
Has the total quota or per-guest limit been reached?