A staff member can't see a listing or cleaning. Check their roles and Listings Assigned in the web app under Members → Users. Only assigned listings show in the app. After a role or permission change, they log out and back in, because permissions apply on the next sign-in.
A cleaning is missing from the Cleaning tab. Check the listing's cleaning schedule (Property → ⋯ → Cleaning Settings) and that someone is assigned in Operations → Cleanings → Housekeeping Schedule. Add a one-off with Manual Cleaning in the web app.
A cost isn't marked Synced. Costs reach your accounting software through Finance in the web app. Open Finance → Costs and use Push now, or check the connection under Finance → Integrations.
Something looks wrong in the app. Note the app version from Profile (e.g. v1.8.1) and send it with a screenshot to support@elev8-suite.com.
Elev8 AI replied when it shouldn't have. Open the conversation, tap ⚙ and switch Elev8 AI is Turned On off.
A guest's ID or selfie is missing. The guest hasn't finished online check-in in the Guest Guide. Send the Guest Guide link again from the guest chat.
Clock out is greyed out. You haven't clocked in yet. Tap Clock in first; Clock out turns on after that.
I can't complete the cleaning. Only the person who started the cleaning can tap Complete Cleaning. Ask them to finish it.
Submit Report won't send a problem. A problem needs at least one photo. Tap Take Photo, add a photo, then submit again.