Reservation Detail puts one stay on one screen: guest, dates, money, door code, documents, cleanings and upsells. Open it from Cockpit: tap a booking, then Reservation Details.
At the top
Status, e.g. Check In, and the booking channel's logo.
Guest name, adults, children and infants.
Property and room.
Check-in and check-out date and time, and the number of nights.
Total Amount with the channel's price breakdown (base price, taxes, fees, cleaning fee). Fields the channel doesn't send show N/A.
The top of Reservation Detail, here with the Upsell tab open
The four tabs
Tab | What you see | Figure |
|---|---|---|
Guest Details | Each registered guest (Select Guest ▾) with reservation ID, email, phone, gender, verify type, age group and bed type | 19-13, 19-14 |
Documents | Front ID, Selfie and Signature from online check-in; tap to expand | 19-15 |
Cleaning Schedule | The current schedule (e.g. Check-out Cleaning), Configure Cleaning Schedule, and Upcoming Cleanings, where you Assign staff or delete a cleaning | 19-16 |
Upsell | Extras the guest ordered, or "No upsell orders" | 19-12 |
Guest Details, choose a guest
Guest Details, reservation ID and contact fields
Documents from online check-in
The Cleaning Schedule tab
Tip: if a guest's documents are empty, they haven't finished the Guest Guide yet. Resend the link from the guest chat.