A guest says the door code is missing or wrong.
Check that the step uses the
<keycode>variable with the right door picked (Main Door, Bedroom Door and so on).With a smart lock, check that the lock is connected and the code was created for this booking (see Smart Flow).
If the guest paid for early check-in or late check-out, the code is updated automatically. Ask them to reload the guide.
A variable shows as text, for example <guest_firstname>. The variable name is mistyped. Delete it and click the variable from the list instead of typing it. Note that upsell descriptions use slightly different names (<guest_first_name>), so don't copy text between the two.
An upsell doesn't show in the guide. Check that it's on the listing's Upsell Assigned tab, then check its Show and Hide rules (see Upsells).
Upsells based on check-in don't appear. Rules that depend on the guest being checked in only kick in once the guest taps I'm In in their guide.
Good to Know is empty for guests. Add content on the Good to Know tab in Guest Guide Settings. Until then, guests see a message inviting them to contact you.