Four ready-to-copy journeys covering the most common needs. Build them with Start from scratch, or paste the description into Build with AI.
1. Pre-arrival guide
Trigger: Check-in Day, before, 3 day, exact time 10:00.
Send Message: Smart Template with Guest name, Property Name and Guest Guide Link.
2. Late checkout upsell
Trigger: Check-out Day, before, 1 day.
If / Else: Reservation duration is… 2 nights or more.
True branch: Send Message offering late checkout, with context checking on.
3. Gap-night offer
Trigger: Gap Nights, 1–2 nights, gap after reservation.
Send Message: Smart Template with Discount Amount 15% and the variables Number of nights available and Total price after discount.
4. Hand an unhappy guest to your team
Trigger: Sentiment, negative.
Pause Auto Response.
Create Action Item: "Guest unhappy, call within 30 minutes".
Always test a new journey on one property before switching it on for all of them.