Elev8 Channel Manager or your own PMS
Elev8 runs in one of two ways. Which one you're on decides where your calendar, availability and rates are managed, so check before you change anything.
Compare | Elev8 Channel Manager | Elev8 with a third-party PMS |
|---|---|---|
How it works | Elev8 connects directly to Booking.com, Airbnb and other channels. No other system is involved. | You keep your PMS (for example Smoobu, Guesty, Hostaway or Beds24) and Elev8 adds the operations layer on top. |
Calendar, availability, rates, restrictions | Managed in Elev8 and pushed to your channels | Managed in your PMS |
Channel connections | In Elev8 (see Channels) | In your PMS |
Direct bookings | Created in Elev8, in the Cockpit | Created in your PMS; Elev8 imports them |
Reservations | Arrive directly in Elev8 | Flow from your PMS into Elev8. Elev8 doesn't send bookings or availability back. |
What Elev8 adds | Everything, with no separate channel manager or PMS subscription | AI guest communication, Guest Guide, cleaning and tasks, smart locks, upsells, workforce and attendance, analytics |
Which one am I on? You're on the Elev8 Channel Manager if Elev8 replaced your previous channel manager or PMS, your Booking.com and Airbnb connections are managed in Elev8, and you can't edit availability in the Booking.com extranet. You're on Elev8 with a third-party PMS if you still have an active Smoobu, Guesty, Hostaway or Beds24 subscription and your reservations are created there first. Not sure? Ask support and we'll confirm it for your account.
On the Channel Manager, you normally can't change availability in the Booking.com extranet. Make the change in Elev8 and it's pushed to your channels.
Which one am I on?
You are on the Elev8 Channel Manager if:
Elev8 replaced your previous channel manager or PMS
Your Booking.com and Airbnb connections are managed in Elev8
You create direct bookings inside Elev8
You cannot edit availability in the Booking.com extranet
You are on Elev8 with a third-party PMS if:
You still have an active Smoobu, Guesty, Hostaway or Beds24 subscription
Your reservations are created in that system and appear in Elev8 afterwards
You manage your channel connections in that system
If you are not sure, ask our support team and we will confirm it for your account.
Blocking rooms and changing availability
On the Elev8 Channel Manager
Two ways, same result — availability drops to 0 and is pushed to all your connected channels.
Set availability to 0 in the Cockpit
Open the Cockpit page.
Click into the date block for the listing.
Open the Availability tab.
Select the date range.
Set availability to 0 and save.
Or create a block for the period
Create a block (for example an owner or maintenance block) for the dates. Availability drops to 0 and is pushed to your channels.
The same path is used for minimum stay and other restrictions: Cockpit → date block → Availability tab → select the range → set the value.
After the change, check your channel to confirm the dates show as closed.
On Elev8 with a third-party PMS
Change availability and restrictions in your PMS. Elev8 does not push availability to your channels in this service type.
Creating a direct booking
Your service type | Where you create a direct booking |
|---|---|
Elev8 Channel Manager | In Elev8: open the Cockpit, drag across the dates in the calendar, and fill in the reservation details in the window that appears |
Elev8 with third-party PMS | In your PMS. Elev8 imports the reservation automatically |
Common questions
Does Elev8 replace my PMS? On the Channel Manager, yes — Elev8 manages your channels, calendar, rates and availability, and no separate subscription is needed. With a third-party PMS, no — Elev8 works alongside it.
Why don't my new bookings appear in my other system? On the Channel Manager, they are not supposed to. Bookings arrive directly in Elev8, and your previous system is no longer part of the setup. With a third-party PMS, they should appear there first — if they do not, contact support so we can check the connection.
Where do I block a room? On the Channel Manager, in Elev8. With a third-party PMS, in your PMS.
Why can't I change availability in the Booking.com extranet? Because on the Channel Manager, Elev8 manages that channel. Make the change in Elev8 and it reaches Booking.com from there.
Still unsure which service type you are on, or what it means for your setup? Contact our support team and we will confirm it for your account.