The trigger decides when a journey starts. Each journey has one primary trigger. Click Add alternative trigger to add more: the journey starts when any of them happens.
To change the trigger, click the trigger at the top of the step list, then pick a new one from the dropdown in the right panel.
Group | Trigger | Starts the journey when… |
|---|---|---|
Guest-based | Conversational | A guest message matches an intent you describe |
Guest-based | Sentiment | A guest's messages turn positive, neutral or negative |
Reservation-based | Inquiry Received | A new inquiry arrives |
Reservation-based | Host Message Received | A host message is received |
Reservation-based | New Booking | A booking is confirmed |
Reservation-based | Check-in Day | Around the guest's check-in day |
Reservation-based | Check-out Day | Around the guest's check-out day |
Reservation-based | Guest Check-out (Airbnb) | An Airbnb guest checks out |
Reservation-based | Cancellation | A reservation is cancelled |
Event-based | Send Once | Once, at a set moment |
Event-based | Gap Nights | An empty gap opens between reservations |
Event-based | Daily / Weekly / Monthly / Yearly | On a repeating schedule |
Settings for the main triggers:
Conversational: describe the intent, e.g. "I'm interested in early check-in" or "Tell me about parking". Elev8 AI reads guest messages and detects a match.
Sentiment: pick positive, neutral or negative.
New Booking: fires right away, with no delay.
Check-in Day / Check-out Day: before, on or after the day, plus an optional exact time of day.
Gap Nights: min and max number of nights, gap before or after a reservation, delay after the gap opens (days, hours, minutes), optional specific time.
Tip: Gap Nights is the trigger for filling orphan nights, for example offering a guest a discounted extra night before or after their stay.