Click a guest's name in the list to open the reservation. It opens as a panel on the right.
At the top
Status: where the reservation stands, for example Check in. Click it to change it: Unverified, Verified, Check in, Checked-out or Cancelled.
Inbox: opens the conversation with this guest.
Modify: Edit reservation, Edit reservation time or Extend reservation.
The overview
Guest name, email and phone. Stays that were extended carry an Extended badge.
The listing, the number of guests and the channel.
Check-in and check-out dates and times, with the number of nights.
The booking note, for example how the guest paid.
The reservation code (click the copy icon to copy it) and the amount. Open the amount to switch between Guest paid and Payout (what you receive).
Below that, click a section to open it:
Section | What's in it |
|---|---|
Guests | Every guest on the booking with their details, for example date of birth, nationality and ID number. The header shows how many are verified (for example 1/2 verified); a guest still missing documents shows Documents missing. Switch to Identity & Documents for their ID, selfie and signature. Click Add guest to add someone. Trip details show the reservation ID, verify type, reason for travel, mode of transport, estimated check-in and bed type. |
Guest registration | Registration with the local authorities (AVS or Feratel). If no provider is connected, you see a link to connect one in Settings. |
Smart lock | The guest's door code. No access code set means there isn't one yet. Click Manage codes to set it up (see Smart Flow). |
Extensions | Each extension of the stay with its dates, nights and price. Click View to open one, or Manage extensions. |
At the bottom: Download invoice, and View guest guide to see the guide exactly as this guest sees it.
The side tabs
The icons on the right edge of the panel open more:
Tab | Shows |
|---|---|
Reservation | The overview above |
Charges & extras | Every charge on the booking, for example the room price per stay and each extension, and every payment with its status. Download invoice is here too. |
Activity timeline | What happened and when, for example Guest Guide Sent and Check-out |
Upsells | Extras the guest bought |
Housekeeping | The cleaning schedule for this stay, with Edit, and every cleaning with its date, cleaner and status, for example Completed or Missed. The badge counts the cleanings. |
Change check-in or check-out times
Open the reservation and click Modify.
Choose Edit reservation time.
Set the new check-in and check-out times and confirm.
Edit or extend a reservation
Click Modify and choose Edit reservation, or Extend reservation to add nights to the stay.
Extended stays: if the guest extended their stay, Edit reservation and Edit reservation time are greyed out until you cancel the extensions. Manage them in the Extensions section.