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Cleanings

The Cleaning tab is the day plan for housekeeping: every cleaning, who does it, and how long until the next guest arrives.

Pick a day

The week strip at the top shows each day with its number of cleanings. Tap a day to open it.

The Cleanings tab

Filter with the chips:

  • All: every cleaning that day.

  • Reschedule: cleanings with a reschedule request.

  • Need Cleanings: cleanings not done yet.

Each card shows:

  • The type, e.g. Check-out cleaning (turnover between two guests) or Custom schedule (set in the listing's cleaning settings).

  • Listing name and photo, guests in stay and pets.

  • Time left, e.g. 41m to Prepare, in red when it's tight.

  • Previous check-out → Next check-in.

  • Upcoming guest estimated check-in, with ▾ to change it.

  • Start Cleaning and the assigned cleaner.

At the top, the person-with-✓ icon assigns cleaners and the magnifier searches.

Today's cleanings on the Cleaning tab

Start a cleaning

  1. Open Cleaning and pick today.

  2. Find the listing and tap Start Cleaning.

  3. Work through the checklist, then tap Complete Cleaning (see below).

Managers follow progress in the web app under Operations → Cleanings → Ongoing → View Progress.

Work through the checklist

After Start Cleaning, the cleaning opens with two tabs: Checklist and Tasks (the badge counts open tasks for this listing).

  • Steps are grouped by category, e.g. bathroom. Tap a category chip, or All to see every step. The steps come from the listing's cleaning settings in the web app.

  • View Guide on a step shows how it should be done.

  • Mark this category as OK passes every step in that category at once.

  • When all steps are done, tap Complete Cleaning. Only the person who started the cleaning can complete it.

The cleaning checklist, grouped by category

Mark a step OK

  1. Tick the step. Change Status opens with Ok selected.

  2. Add a short note if useful, e.g. "Cleaning good", and up to three photos (optional).

  3. Tap Submit Report.

The step is struck through and shows who checked it and when. Tap the pencil to change it.

Mark a step OK, with an optional note and photos

Report a problem

Use this for damage, missing items or anything the next guest would notice.

  1. Tap the red flag next to the step. Change Status opens with Problem selected.

  2. Describe what's wrong, e.g. "Lost and breakage".

  3. Tap Take Photo and add at least one photo (required, up to three).

  4. Switch on Make a Task to turn the report into a follow-up task.

  5. Tap Submit Report.

Report a problem with a note and a required photo

Reschedule a cleaning (Figures 19-21 to 19-23)

When the guest refuses the cleaning or the listing isn't ready:

  1. In the cleaning, tap ⋯ next to Complete Cleaning, then Reschedule Cleaning.

  2. Pick the new Date & Time and enter a Reason, e.g. "Guest refused".

  3. Tap Confirm Reschedule. It stays greyed out until you fill in both fields.

Elev8 Go confirms with a notification, e.g. "Cleaning rescheduled · Rescheduled to 15 Oct 17:03", and the cleaning moves to the new date.

Reschedule Cleaning in the ⋯ menu

Pick a new date and time and give a reason

The reschedule confirmation and the updated cleaning list

In the list, Assign Myself takes an unassigned cleaning.

The Preparations tab

Preparations shows what must be ready before the next guest:

  • Needs Prepare: listings with something to prepare.

  • Ready for Check-in: listings that are done.

The Preparations tab