A guest says the door code is missing or wrong. Check the room's Smart Lock (online, right door). No access code set in the reservation's Smart lock section means no code exists yet; click Manage codes. After a paid early check-in or late check-out, the code updates automatically; ask the guest to reload the guide. → Guest Guide, Property
A guest shows as Unverified. They haven't finished verification in their Guest Guide. Open the reservation's Guests section to see who is verified, and resend the guide link. → Reservations
Guests aren't being registered with AVS or Feratel. Only Verified guests are registered. If nothing is sent at all, your local authority hasn't linked your property to Elev8 yet. Guests verified before you connected? Click Sync on the reservation. → Settings
A variable shows as text, like <guest_firstname>. The variable is mistyped. Click it from the variable list instead of typing it. Note that the Guest Guide, upsells and Setup Templates each use their own variable style. → Guest Guide
Upsells based on check-in don't show. Those rules start once the guest has checked in from their Guest Guide. → Upsells