Every guest conversation, from every channel, in one place. Reply by email or WhatsApp, let Elev8 AI draft for you, and see the booking next to the chat, without switching tabs.
Open it from Inbox in the left menu.
The Inbox has four panes, left to right:
Views and listings. Choose which conversations to see, and narrow them to one or more listings.
Conversation list. Every guest conversation that matches your view.
Conversation. The full message history with one guest, and the reply box.
Reservation. The booking behind the conversation, plus AI summary, tasks, activity and upsells.
Drag the handles between panes to resize them. The icon at the top right of the conversation hides or shows the Reservation pane.
At the top left, switch between Conversations (guests) and Internal (your team, the people icon next to it). The badge on the people icon counts team messages you haven't read. See Internal team chat.
Views
View | Shows |
|---|---|
All | Every conversation |
Current | Guests staying right now |
Future | Guests with an upcoming stay |
Past | Guests who have checked out |
Inquiry | Guests who asked but haven't booked |
Narrow by listing
Under Listings, tick one or more listings to see only their conversations. Use the search box to find a listing, or Tags to filter by property tag.
Search and filters
Search guests finds a conversation by guest name.
Filters narrows by status and channel:
• Action Needed: only conversations with an open issue for you.
• Channel: All Channels, Airbnb, Booking.com, Direct, WhatsApp or Website.
Reading the conversation list
Each card shows the guest's name, the listing, the latest message, how long ago it arrived, the channel, the stay dates and a stay badge (for example Current, Future or Past). Scroll to the bottom and click Load more for older conversations.