What you see | Why | Fix |
|---|---|---|
"WhatsApp setup wasn't completed" | You logged in but didn't pick a WhatsApp Business Account or add a number | Click Connect with Meta again and finish every step |
Number shows Offline or can't be added | The number is still active in the WhatsApp app | Delete it from the app first (see Connect, step 1) |
No verification code | Wrong number, or it can't receive SMS | Check the country code; try the phone-call option |
"Contact your administrator / not configured" | WhatsApp isn't switched on for your account yet | Contact Elev8 support |
Guest registration (AVS / Feratel)
Guests aren't being registered: check the guest is Verified. Unverified guests can't be registered.
Nothing is sent at all: your authority hasn't linked your property to Elev8-Suite yet. Ask them to confirm the link (Feratel code VT3L3V8SB2).
Guests verified before you connected: click Sync on the reservation once to register them.
Payments
Stripe won't connect: copy both keys in full, with no spaces. Both must come from the same Stripe account and the same mode, both live (
pk_live_,sk_live_) or both test.A guest can't pay: check the listing is assigned to a payment account under Payment Gateways → Manage.