The guide is built per listing. You set it up in Guest Guide Settings.
Go to Property.
On the property's row, click Guest Guide Settings.
You'll see four tabs, each with a count of what's in it:
Tab | What goes in it |
|---|---|
Check-in Steps | How to find the property and get in |
Check-out Steps | What to do before leaving |
Good to Know | House rules, tips, anything guests often ask |
Upsell Assigned | The extras guests can book for this listing |
Add check-in and check-out steps
Great steps mean fewer "how do I get in?" messages at 11 pm.
Open Check-in Steps (or Check-out Steps) and click + Add Step.
Upload an Image (required): JPG or PNG, 4:3, at least 650 × 487 pixels. Show exactly what the guest will see, like the building entrance or the key box.
Write the step. Click a variable to fill in guest or listing details automatically:
•<guest_firstname>,<guest_lastname>
•<listing_name>,<listing_nickname>
•<keycode>: the guest's door code. Pick which door from the dropdown: Main Door, Front Entrance, Bedroom Door, Storage Door, Garage, Back Door, Housekeeping, or Custom. With a smart lock, the code is generated for each booking (see Smart Flow).Click Add Steps to add another step right away, or Save & Close when you're done.
Drag the handles to change the order of your steps.
Write steps that work at night, in the rain, on a phone:
One action per step: "Walk to the blue door on the left", not a paragraph.
Photo first, then a short line.
Put the code in the step where it's needed, not at the start.
Say what to do if something fails: "Code not working? Call +41 79 000 00 00".
Add Good to Know
Use Good to Know for house rules, parking, rubbish and recycling, quiet hours, and local tips. If it's empty, guests see a message inviting them to reach out instead.
Choose the upsells
On Upsell Assigned, click + Add Upsell, pick the upsells for this listing and click Add Upsell. Drag them into the order guests should see them. To reuse another listing's set, click the import icon and choose Import Upsell from Listing. See Upsells for creating them.