Elev8 AI only knows what you tell it. If a guest asks about parking and there's no parking information, it can't answer, and it hands the guest to you.
Property information
On the property page, open Property Informations and fill in every section: Basic, Host & Location, Property details, Amenities, Policies and Guest Guides (house rules, check-in and check-out steps). See Property for each field.
Autofill with AI
Property Informations → Autofill with AI fills property details for you. It draws on:
your property details
availability and pricing
guest and reservation data
your past conversations from the last 6 months
the documents you upload (below)
Click Auto-fill Property Details to run it, or Copy data from Listing to start from the listing's channel data.
Property documents
Upload anything a guest might ask about: a house manual, a city guide, restaurant tips, appliance instructions.
In Autofill with AI, under Property Documents, click Choose File.
Pick the file and click Upload.
File types: TXT, DOC/DOCX, PDF. Up to 5 MB per file and 10 files per property. Uploaded files appear under Documents Uploaded; click the eye icon to view one.
SOPs
SOPs are your house answers to tricky situations. Elev8 AI uses them when a guest raises that situation, so write them the way you'd brief a new team member.
On the property page, open Rooms & Rates and pick the room.
Under Room Informations, click SOPs.
Fill in the answers you need, then click Save Changes.
SOPs are grouped into six categories: Check-In & Check-Out, Emergencies, Guest Issues, Guest Requests, Other and Rules. Examples of prompts:
Category | Examples |
|---|---|
Check-In & Check-Out | Missing keys, parking, early check-in, late check-out, check-out procedure |
Emergencies | Weather-related emergencies |
Guest Issues | Cleanliness complaints, broken items, refund demands |
Other | Anything important not covered above |
Rules | Linen and towels, general guest rules |
Click the pencil next to a prompt to rename it. Empty SOPs are fine, but every gap is a question Elev8 AI will hand back to you.
Tip: be specific. "Late check-out until 12:00 costs CHF 20, only if no arrival that day" works. "Late check-out possible on request" means the AI asks you every time.